Como usar o software de gravação para gravação automática em um telefone industrial?

Introdução

Visão geral

Este documento explica como configurar e usar a gravação automática no telefone.

Modelos aplicáveis

Modelo aplicável: todos os modelos de telefone (o X3SG Pro é usado como exemplo neste guia)

Materiais necessários

① Um telefone X3SG Pro, conectado a um switch e capaz de obter um endereço IP automaticamente.
② Um PC de configuração, também conectado ao switch, com conectividade de rede ao telefone.
③ Baixe o software de gravação do site oficialSuporte técnicoCentral de downloadsFerramentasSoftware de gravação.
Baixar software de gravação

Solução

Passos de operação

1) Na tela LCD do telefone, toque em “Menu” — “Status” para visualizar o endereço IP do telefone.
Visualizar endereço IP do telefone
2) Faça login na interface web do telefone. Abra um navegador no PC, insira o endereço IP do telefone na barra de endereços e use admin para o nome de usuário e a senha.
Inserir endereço IP na interface web
3) Abra o software de gravação e configure o endereço IP e a porta do servidor.
Definir endereço IP e porta do servidor
4) Na interface web do telefone, vá para Aplicativos - Gerenciamento de gravação, ative a gravação, selecione Rede como modo de gravação e insira o endereço IP e a porta do software de gravação.
DICA: Se você precisar reproduzir os arquivos de gravação no PC, defina o codec de áudio como PCMU ou PCMA.
Ativar gravação no Gerenciamento de gravação
5) Vá para Linha - Plano de ação e adicione um plano de ação. Defina o número como x., defina o codec de multicast como PCMU ou PCMA, defina o tipo como Early ou Connected e a ação como Record. Após concluir a configuração, clique em Enviar.
Adicionar plano de ação
6) Inicie o software de gravação antes de fazer uma chamada.
Iniciar software de gravação
7) Após o início da chamada, uma tecla de gravação automática será exibida na tela do telefone durante a conversa.
Tecla de gravação automática do telefone
8) Após o término da chamada, vá para Arquivos de áudio no software de gravação para visualizar ou baixar o áudio gravado. Após o download, o arquivo pode ser reproduzido localmente, conforme mostrado abaixo.
Visualizar ou baixar áudio gravado

Catálogo
Atendimento ao cliente Telefone
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