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Etapas para definir o modo de fone de ouvido padrão do telefone industrial SIP

Introdução

Visão geral 

Em centrais de atendimento e ambientes similares, os usuários podem precisar que o telefone use o modo fone de ouvido por padrão para atender e fazer chamadas.

Modelos aplicáveis

Todos os nossos modelos de telefone suportam este recurso (este artigo usa o X210 como exemplo).

Pré-requisitos

① Um telefone, conectado ao switch e capaz de obter um endereço IP.
② Um computador para configuração, conectado ao mesmo switch que o telefone para garantir a comunicação de rede entre o computador e o telefone.

Diagrama de conexão do telefone e computador 

Diagrama de conexão do telefone e computador

Etapas de configuração

Método 1: Ativar toque no fone de ouvido

Na tela LCD do telefone, toque em "Menu" — "Status" para ver o endereço IP do telefone.
Ver endereço IP do telefone
Faça login na interface web do telefone abrindo um navegador no computador e digitando o endereço IP do telefone na barra de endereços.
Fazer login na interface web


Após fazer login na interface web do telefone, vá para "Configurações do Telefone" - "Configuração de Recursos" - "Configurações Básicas" - "Toque no Fone de Ouvido", selecione Ativar e clique em "Enviar".
 Ativar toque no fone de ouvido
Nota: Na tela LCD do telefone, isso também pode ser configurado tocando em "Menu" - "Funções" - "Geral" - "Toque no Fone de Ouvido" — Ativar — "Salvar".
Com este método, o fone de ouvido tocará e atenderá as chamadas recebidas por padrão. No entanto, as chamadas de saída ainda usarão o modo viva-voz por padrão. Se você deseja que tanto as chamadas recebidas quanto as de saída usem o modo fone de ouvido por padrão, consulte o Método 2 abaixo.  

 Método 2: Ativar fone de ouvido automático

Após fazer login na interface web do telefone, vá para "Configurações do Telefone" - "Configuração de Recursos" - "Configurações Básicas" - "Fone de Ouvido Automático", marque a opção e clique em "Enviar".
Ativar fone de ouvido automático

Catálogo
Atendimento ao cliente Telefone
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